Snap Handycam

How do I upload my photo. on my computer with a panasonic handycam?
I have a Panasonic handycam and when I connect to my pc, I am unable to acquire the photos that I broke my Handycam. Can you tell me what the problem is and how to fix.
The videos are transferred through a connection FireWire, while the pictures (memory card) are transferred via a USB connection. When it comes to transferring photos, make sure the camera is in reproduction and the creation of memory cards.
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